Optimizes the store's selling by providing the customer with a pleasant shopping experience, including providing customers with garment options and direct service.
Job Responsibility including but not limited to:
Customer Service
- Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point
- Answers phones courteously and promptly
Job Knowledge
- Actively works with garments, including processing, stocking, replenishing, folding, hanging, display and merchandising per H&M guidelines to maximize selling opportunities
- Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise
- Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
Efficiency
- Executes reductions, price changes, transfers and cash register routines
- Utilizes established H&M policies and procedures to assist in loss prevention and safety for the store and partners with store management as needed
Team Player
- Works effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M's store standards
- Adheres to H&M values and internal standards policies, and procedures contained in the H&M Employee Handbook
Financial Accountability: None
- High School graduate or equivalent preferred
- 6 months of experience in customer service, retail industry preferred
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
- Ability to climb a ladder and use a step stool
Skills, Abilities and Other Requirements:
- Excellent customer service skills
- Ability to recognize and execute selling opportunities
- Ability and willingness to run a cash register
- Good communication and organizational skills
- Ability to multi-task in a fast paced environment
- Ability to take initiative to complete tasks and solve problems
- Ability to meet deadlines
- Ability to manage time and prioritize
- Must be able to work a flexible work schedule including nights and weekends