Grantham University is proud of its 60-year history and continuous commitment of service to the Armed Forces of the United States of America, veterans, active guard, and their families, as well as public agency staff and students from around the world. Grantham University is 100% online with administrative offices located in Kansas City, Missouri. The University offers 38 associate, baccalaureate and master degree programs which position its graduates for success in their chosen career paths.
Grantham University is proud of its 60-year history and continuous commitment of service to the Armed Forces of the United States of America, Veterans, Active Guard, and their families, as well as public agency staff and students from around the world. Grantham University is 100% online with administrative offices located in Kansas City, Missouri. The University offers 38 associate, baccalaureate and master degree programs which position its graduates for success in their chosen career paths
Admissions Representative Trainees are responsible to secure enrollments by speaking to potential students who are interested in continuing their education. This is a high contact, phone based, consultative position.
KEY JOB RESPONSIBILITES:
Successfully complete training phases, i.e. assignments, quizzes, tests, role plays, and other exercises as assigned
Retain product knowledge and GU systems
Meet all measures of compliance standards
Meet attendance requirements
Maintain professionalism and attention during training process
Provide information to students and families about educational opportunities, admission, transfer of credit, financial assistance, and university policies and requirements.
Maintain communication via telephone, correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admission process
Meet and exceed pre-established sales/enrollment objectives
Utilize relationship development and communication skills to build and manage a strong sales pipeline
Provide information to individuals on educational alternatives based on their personal and professional interests.
Capture relevant learner information on a variety of software systems and applications.
Develop an in-depth understanding of how to represent and explain degree programs
Successfully implement provided script into conversations with prospective students
Make outbound and taking inbound calls from individuals interested in enrolling at Grantham University
Other duties as assigned
EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:
High school diploma or GED required, Associates or Bachelor degree preferred
Able to work flexible work schedule to include evenings and weekends, and changes in shift based upon business needs after training is complete, required
Customer service and/or sales experience preferred
Able to interpret, adapt and apply guidelines and procedures
Able to handle rejections effectively and with tact required
Knowledge of different programs/services available to university students preferred
Knowledge of student recruitment and retention issues preferred
Able to work effectively with diverse populations required
Knowledge of customer service standards and procedures preferred
Display success in a performance-driven sales environment which utilizes metrics and measurements preferred
Desire to work in a progressive but competitive environment required
Advanced understanding of consultative selling, uncovering buying decisions and understanding customer needs preferred
Able to learn and leverage a variety of software applications required
Working knowledge of Microsoft Office Suite, including Excel and Word, and Internet preferred
Able to effectively communicate orally (in person and by telephone) and in writing required
Able to multi-task, yet maintain close attention to detail and timeliness of work production, required
Able to work in a positive team-oriented manner with a variety of people (i.e. students, faculty, staff, administrators)
Language Skills: Able to read, analyze, and interpret journals and documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to staff and/or students in writing and verbally. Able to speak coherently into the telephone with potential students and with staff. Able to present information using professional and grammatically correct language is required.
This position involves sitting at a desk for extended periods of time
Able to work flexible work schedule to include evenings and weekends upon completion of training
Integrity – operates within the highest ethical standards and integrity in all aspects of the position
Motivated/Results Oriented – fantastic record of personal drive and the determination to succeed
Mission Oriented - passionate about helping others; ownership spirit with a competitive disciplined execution for results
Listening Skills – must be an active listener to insure student needs are fully understood and met
Influence – skilled at directing and motivating others towards personal, academic and professional success
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