Title: Assistant Manager (MGR512)FLSA: Non-Exempt
Level: Restaurant OperationsReports To: General Manager
Incentive/Bonus Plan: Restaurant Field Operating BonusSupervises: Hourly Shift Supervisor and Crew
Purpose of the position: To assume overall responsibility of restaurant operations in general manager’s absence. Build store profitability by following established procedures. Operate and ensure compliance with prescribed policies and practices. Assist with the recruitment and training of restaurant employees. Participate in building brand image in the local community.
Essential Duties and Responsibilities:
oEnsure Boston Market restaurant guests and catering customers are served properly and in a timely manager. Investigate and resolve customer complaints regarding food quality or service when general manager is absent. Uphold sales and service techniques to ensure a great guest experience
oAssist in the development and recruitment of restaurant employees
oMonitor employee performance and training
oMaximize profit by controlling P&L items
oOrder food, equipment, and supplies while maintaining ofc procedures
oImplement general manager plans to meet sales objectives
oMaintain appropriate employee records/documentation to ensure company is compliant with local/federal agencies. Follow established human resource procedures.
oDirect the cleaning of the dining areas and the washing of kitchen utensils, and equipment to comply with QSC and government sanitation standards.
oMonitor the actions of employees and patrons on a continual basis to ensure the personal safety of everyone
oAble to run a shift in general managers absence with integrity, honesty, and knowledge while promoting the culture and values of Boston Market
oStrong customer service skills
oUnderstanding of restaurant operations, financials, and control systems
oAbility to develop crew members within their store
oStrong organizational skills
oBasic computer skills
oBachelors Degree or equivalent work experience preferred
Interacts daily with external guests as well as working alongside management team and crew members. Frequent contact with area managers, director of operations, HR professionals, and various field support and support center personnel.
1) Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more, 2) move throughout the restaurant for extended periods of time (up to 10-12 hours per day), 3) move 50 lbs. for distances of up to 10 ft., 4) balance and move up to 25 lbs. for distances of up to 50 ft., 5) understand and respond to team members’ and guests’ requests in a loud environment, and 6) perform basic math and understand finances and cost management., 7) Bend, stoop and reach in order to load and spit chicken, stock shelves, serve customers and clean the store.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Boston Market reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice.
Boston Market's commitment to quality is driven by our employees who take pride in their work, and in serving our guests high quality, wholesome food.
Boston Market is committed to providing advanced training and hands-on experience that rewards performance and prepares employees for their career ahead.
Utilizing extensive cross-training experience and internal promotions, Boston Market is committed to providing team members a platform which accelerates success within the company.
In a fast-paced industry that frequently comes with both early morning and late night hours, Boston Market recognizes the need for a balance between work and life by offering managers reasonable work hours – understanding that your life is enriched away from work as well as at work.
We’re proud of the great things we’re cooking at Boston Market, not only in our wholesome food, but also in our determination for your personal and professional success. We believe in rewarding those who have drive, a focus on quality and a passion for their work, because they’re the ones that make it happen. In turn, by joining our team, you infuse more flavor into your life and your career. That’s not just because we have a huge respect for work-life balance; it’s because we embrace a culture that promotes growth from within. We ignite that growth with our industry leading training program built on a recipe of high quality service and food. We know when you add it all up, it’s easy to see what makes Boston Market the leading choice for a restaurant career.
Boston Market’s commitment to quality starts with a promise to our team and ends with our warm and friendly staff serving wholesome rotisserie meals. Because we’re committed to providing our employees advanced training and hands-on experience that rewards performance and prepares them for their careers ahead – our employees, in turn, are driven by the pride they take in serving our guests top quality, great tasting food. Our employee commitment is reinforced by extensive cross-training experience and internal promotions that provide team members a platform that accelerates success within the company. We also recognize the need for a balance between work and life by offering managers reasonable work hours – understanding that your life is enriched away from work as well as at work. That’s our culture. That’s our commitment.
The health and happiness of our employees is crucial to our success at Boston Market. That is why we offer benefits starting at the hourly manager level.
WHO IS COVERED?
Let's start with the who. Starting at our hourly shift manager level and also including our regular, part-time salaried and part-time exception hourly employees; you would be eligible to participate in the following Boston Market benefits (Plan 2):
Benefits include (Plan 2):
If you become one of our full time salaried or exception hourly employees you will be eligible for all of the benefits included above (Plan 2) as well as these additional benefits:
Benefits include (Plan 1):
If you are eligible, you may elect Medical, Rx, Vision or Dental coverage for yourself only, or for you and your eligible dependents.
When coverage begins:
Our job is to make the most of what you offer every day. To develop our leaders, we combine shoulder-to-shoulder learning, self-learning and formal classroom training. Our goal is to build your technical, business and interpersonal skills. We want to help you do your job more effectively. We also want to enhance your career growth.
Boston Market University is a program that has been designed for all levels of the field organization. We have designed our training classes to immerse our trainees in the position that they want to learn about. We give them written, verbal and side-by-side training along with validation time to ensure that what you have learned has now become part of your every day practices.
For example a General Manager in Training is going to perfect the trainees skills on areas such as; how to maximize the use of their local store marketing kits, how to explain the P&L, how to motivate and train your employees, etc. These training classes ensure that the employee is ready to step into their next role when called upon and prevents the "trial by fire" mentality that exists in today's world.
We've got restaurants across the U.S. That means there's a lot of potential for growth at Boston Market. Here's a typical career path for our employees:
After demonstrating your ability as an hourly employee, the first step in your progression is to become a certified trainer. Certified Trainers assist the leadership team in orienting and training new employees and in cross-training existing employees. Our first restaurant management, or leadership, position is Hourly Shift Manager (HSM). HSMs are able to open, run and close a Boston Market restaurant. During peak guest periods, HSMs help the restaurant leadership team run shifts. An HSM's next position in the career ladder is an Assistant Manager (AGM) or General Manager (GM). GMs and AGMs are responsible to be role models and teachers to their teams; create an environment where they and their restaurant teams are living our values, providing leadership to team members who deliver a great dining experience for our guests by maintaining consistently high standards, modeling a passion for service, and attending to details.
From there, you create your own destiny. Maybe you're thinking about a career in training or human resources. We'll work with you to develop the skills and experience you need to succeed. Boston Market is proud to be an equal opportunity employer.
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Assistant General Manager
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