Smartsource is looking for an intermediate Network Administrator who will work the service desk 98% of the time
Benefits: PTO 15 days off and 1 floating day; plus holidays and paid training as well as paid certificaitons. Health care is covered at 100% for employee and 401K is offered after 30 days.
Pennsauken, NJ (5 miles from Philladelphia, PA) 08109
Job location: working at the companies office from the service desk (98% of the work is over the phone)
Start date: May
Network Administrator who is willing to work the Service Desk (98% of the job is working from the office supporting customers over the phone)
We have an immediate full time opening for a Network Administrator.
Although the title is Network Administrator the role is working on the service desk supporting IT managers and End users.
Network Administrators are responsible for supporting multiple clients both remotely and on-site, in addition to working internally with cross functional support teams.
The Network Administrator will manage small to large scale local and wide area network technology used by our clients by applying state of the art managed services program standards.
• This position requires excellent communication and consultative skills in addition to strong technical skills.
• Our Network Administrators are required to work independently with clients to identify and resolve network failures and technical issues.
• This position requires a vast technical background and understanding of sound business principles and practices.
• These skills are required to recognize opportunities, and implement them within our broad customer base.
• The position requires a strong business intuition, excellent verbal and written skills, and the ability to professionally present ideas to all levels of the corporate structure.
•Visit client sites in the Philadelphia Region to perform proactive and reactive network support services
•Consult with clients on technology best practices and solutions to business technology problems
•Meet with clients to discuss business technology needs and available options and solutions
•Technical documentation of existing system configurations
•Help customers keep technology in alignment with business objectives
•Ability to improve customer service, perception, and satisfaction
•Leadership: Ability to participate in problem resolution. Quick to learn and take charge. A self-starter committed to finding creative solutions to difficult problems. Ability to work in team environment.
•Excellent written and verbal communication skills. Will handle sensitive and proprietary information with complete confidentiality.
•Escalate service or project issues that cannot be completed within agreed service levels
•Business awareness of how IT relates to business strategy and goals
•In-depth knowledge of the companies catalog and how our products and services relate to customer needs
•Enter all work performed in the system
•Remain up-to-date with current and emerging business technology
•Self-motivated with the ability to work in a fast moving environment
•Understand and utilize Apex managed services support tools, techniques
Strong knowledge and background in supporting the following technologies:
•Minimum of 5 years of hands on experience in small to large scale enterprise network design, implementation, and support.
•Microsoft Windows Server (current and supported versions)
•Exchange Server (current and supported versions)
•VMware (current and supported versions)
•Windows Remote Desktop Server
•HP and Dell Server Hardware
•Theoretical and Practical Application of IP
•Enterprise Backup Solutions
•Enterprise Antivirus Solutions
•Firewall Appliances (Cisco, WatchGuard, SonicWall)
Additional Skills & Preferred Certifications:
•Router Configuration Experience
•Cloud and Remote Backup Solutions
•Professional IT Certifications: Microsoft MCP, , MCITP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
Please call Carissa at 630-818-1053. Send your resume to [Click Here to Email Your Resumé]
today and include your salary requirements!